Real estate agents know that managing rental properties can be a challenging and time-consuming task. From finding tenants to collecting rent and dealing with maintenance requests, there are a lot of moving parts to keep track of. With the right tools however, property management can become much more efficient and less overwhelming. In this article, we will explore how a maintenance request feature in a comprehensive Customer Relationship Management (CRM) program can prevent costly repairs and improve communication between all parties involved in property management.
The Maintenance Request Feature: What Is It?
A maintenance request feature is an essential component of a good comprehensive CRM, that’s been designed specifically for real estate agents. It allows tenants or vendors to submit maintenance requests through a portal, which agents can then track and manage within the CRM. This feature streamlines the maintenance request process and ensures that requests are handled in a timely and efficient manner.
How Can A Maintenance Request Feature Help?
One of the key benefits of a maintenance request feature is that it allows vendors or tenants to create maintenance requests via the portal. This eliminates the need for phone calls, emails, or in-person requests, which can be time-consuming and often result in miscommunication. By submitting requests through the portal, tenants can provide detailed information about the issue, including photos or videos, which can help agents diagnose the problem and determine the appropriate action.
In addition, agents can use the maintenance request feature to send work orders or quote requests to vendors or contractors. This ensures that the right person is notified of the issue and can take action to resolve it quickly. Agents can also track the progress of the request and receive updates in real-time, helping them manage their workload and prioritise tasks.
Preventing Costly Mistakes
Another transformative benefit of a maintenance request feature, is that it can help agents avoid costly mistakes. For example, if a tenant reports a leaky faucet, an agent may assume that it's a minor issue and delay taking action. However, if the leak is left unaddressed, it can cause damage to the property and lead to costly repairs down the line. By using a maintenance request feature, agents can ensure that all maintenance issues are reported and addressed promptly, reducing the risk of costly mistakes.
Streamlining Processes
A maintenance request feature has the added benefit of helping agents streamline their processes. Instead of manually tracking maintenance requests, agents can use the CRM to manage all requests in one place. This eliminates the need for multiple spreadsheets or documents and ensures that all requests are tracked and managed in a consistent manner.
Improving Communication
Finally, a maintenance request feature can improve communication between all parties involved in property management. Tenants can use the portal to report issues, while agents can use the CRM to track requests and communicate with vendors or contractors. It’s a game-changing feature that ensures everyone is on the same page and that requests are handled in a timely and efficient manner.
Feature Of The Week: Maintenance Request Management
Like most things in life, not all CRMs are created equal. The concept of creating a cut-and-paste CRM that will fit every industry is near impossible, which is why it pays to invest in one that was created with your business model in mind.
MantisProperty’s comprehensive CRM was designed specifically for real estate agents, and comes with all the tools needed for agents who are serious about streamlining property management processes, and scaling their businesses effortlessly and with ease.
Among the many tools, the MantisProperty CRM comes equipped with an intelligent maintenance request feature, which allows tenants or vendors to create maintenance requests via the portal. It’s a simple but powerful addition that helps agents streamline the maintenance request process and ensure all requests are handled in a timely and efficient manner. The feature also helps agents avoid costly mistakes and improves communication between all parties involved in property management.